Help desk Online System


Tuesday, July 27, 2021

Good morning,

We are currently working on an issue with our helpdesk ticketing system.  Please submit any issue using your department’s Microsoft Teams Tech Channel.  You also can call our emergency line by calling 215-573-8324 and then press 1.  We will let you know as soon and this issue is resolved.  Thank you for your patience and cooperation. 

Sincerely,

University Life Technology Services

IMPORTANT Windows Patching


Friday, July 9, 2021

Good afternoon,

Earlier this week there was a new vulnerability exploit on Microsoft Windows machines. We are currently making sure that a patch for this exploit is install on your computer so that you are fully protected. In most cases the patch has been installed however, there are some exceptions,and in those cases, we will need to install the patch manually. If your computer needs to have the patch installed manually, we will contact you using email or by Microsoft Teams. In that event, allow us to schedule time at your earliest convenience so that this patch can be installed. Thank you for your cooperation. If you have any questions, please feel free to call the emergency line at 215-573-8324 and then “press 1”.

Sincerely,
University Life Technology Services